Mercy Iowa City has achieved the Healthgrades 2017 Outstanding Patient Experience Award for the 10th straight time, making it one of only two hospitals in Iowa to receive the award for 10 consecutive years.
“It is gratifying to know that our patients have rated Mercy Iowa City in this way for a 10th consecutive year,” said Mike Heinrich, Interim President and CEO and Executive Vice President and CFO. “Every member of the Mercy community contributes to making this hospital one where patients can depend not only on excellent clinical outcomes, but one where their stay is as comfortable and nurturing as it can be.”
Mercy Medical Center and St. Luke’s Hospital, both in Cedar Rapids, also received the Healthgrades 2017 Outstanding Patient Experience Award.
Healthgrades evaluated 3,489 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2015-March 2016 in order to identify hospital performance in this area.
Healthgrades evaluated performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 32-question patient experience survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family.
In order to be recognized by Healthgrades, hospitals must meet eligibility requirements for consideration, which in addition to number of survey responses, includes clinical performance thresholds. Nationally 2,941 hospitals met those requirements with 443 hospitals outperforming their peers, based on their patients’ responses in order to achieve this distinction.