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Nine habits that cause unnecessary trouble  

Most of us are talented at excusing personal habits as trivial idiosyncrasies or minor infractions. Yet, they can form a clear picture of who...

Four lessons from coronavirus for improving work performance

By John Graham | Guest Column “The comfort zone is the dead zone,” says Mike Manes, a business consultant in New Iberia, Louisiana. If we’ve...

The only message customers want from you

By John Graham | Sales Column While our experience of the COVID-19 pandemic is likely just getting started, it has already upended entire industries and...

Think like a customer or lose the sale

By John Graham  | Guest Column “Don’t fall into the trap of thinking like a customer. If you do, you’re done!” This warning has been...

Making your sales proposal a winner

By John Graham / Sales Column To put the importance of proposals in proper perspective, they are far more than a vehicle for conveying your message....

How to get the fish on the line

By John Graham / Sales Column “I am looking to further my prospecting techniques,” the salesperson wrote in his email. “It seems I need to...

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