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Remember, it’s all about the customer

By Lynn Manternach / Guest Column It’s time to start thinking about next year’s marketing budget. How are you going to allocate your resources to make...

Big pain points in the customer experience

By Linda Kuster / Guest Column Customer journey mapping and evaluating the customer experience has been a hot topic over the past few years. However,...

ISA alum Apartment Ocean finds success with chatbots

Nick Kljaic (left) and Junjie Shi created the leading real estate chatbot business now known as Apartment Ocean while living in Cedar Rapids and...

Customer service positions outnumber applicants

By Dave DeWitte CORRIDOR – The humble customer service representative is one of the occupations that drives the Corridor economy, but it’s not so humble...

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