Tag: customer service
Big pain points in the customer experience
By Linda Kuster / Guest Column
Customer journey mapping and evaluating the customer experience has been a hot topic over the past few years. However,...
ISA alum Apartment Ocean finds success with chatbots
Nick Kljaic (left) and Junjie Shi created the leading real estate chatbot business now known as Apartment Ocean while living in Cedar Rapids and...
Customer service positions outnumber applicants
By Dave DeWitte
CORRIDOR – The humble customer service representative is one of the occupations that drives the Corridor economy, but it’s not so humble...