Solar energy complaints on the rise, says Iowa Attorney General

Iowans looking to install solar panels are facing more trouble than ever before.

From 2019 through 2021, the Attorney General’s Consumer Protection Division received 15 total complaints regarding solar energy systems. So far in 2022, the division has already received 40 complaints, according to a press release.

Complaints have included the following issues:

  • Delays in solar panel installation
  • Exaggeration of energy savings  
  • False promises to buy back power  
  • Exorbitant financing and fees 
  • Claiming false relationships or endorsement of energy companies  
  • Improper installation  
  • Defective solar panels  
  • Warranty service failures  
  • Non-communication from solar companies  
  • Denial of solar tax credits  
  • Failure to cancel and provide a refund
  • Failure to provide contracted services 
  • Property damage at time of installation 

Despite the troubles consumers are experiencing, Iowa Attorney General Tom Miller emphasized the benefits solar energy provides if proper research is done by the consumer.

“Solar energy is a clean, increasingly affordable power source, so it’s great to see more Iowans considering installing panels,” Mr. Miller said in a statement. “We encourage consumers to do their research before signing contracts.” 

More information about precautionary measures consumers can take before agreeing to install solar panels can be found here.