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What clients really want in their service providers

Dennis Schrag/Tree Full of Owls Affability. Availability. Ability. It was nothing serious. A very minor medical issue that I had been putting off. I had procrastinated...

Tackle that block: overcoming writer’s block

By Dennis Schrag/Tree Full of Owls The proposal is due tomorrow. It has to be unbeatable. The pressure is intense. You sit at your totally...

The Trusted Service Business

Dennis Schrag/Tree Full of Owls What is a “trust-based” business? Defining it is no small task. Over the past 25 years, the U.S. economy has radically...

Sorting out the bad apples in your company

Dennis Schrag/Tree Full of Owls Tom: He was smart. He was driven. He was charming. He was knowledgeable in many diverse areas – software, engineering...

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