Collins Aerospace debuts in-flight services solution

Collins Aerospace eCB
By digitizing documents, inflight processes and inflight inventory, Collins Aerospace’s Electronic Cabin Bag solution puts the information that the cabin crew needs to better serve passengers on a single device, replacing traditional paper-heavy processes. COLLINS AEROSPACE PHOTO

Collins Aerospace has unveiled its new Electronic Cabin Bag (eCB) system, digitizing and automating tasks for cabin flight crews and enabling passengers to use their personal devices for in-flight shopping and service requests.

The eCB system increases the operating efficiency of inflight services, enhances the passenger experience and reduces cabin touchpoints, according to a news release. The system puts the information that the cabin crew needs to better serve passengers on a single device, replacing traditional paper-heavy processes, and eliminates the need for passengers to touch high-traffic call buttons.

The eCB system also enables airline passengers to access real-time onboard inventory of food, beverage and in-flight shopping at any stage during the flight, with the knowledge that what is being shown to them is what is available to purchase. The system is further enhanced when the aircraft has a satellite connection to enable real-time credit card payment verification, reducing the levels of fraudulent transactions.

“eCB gives airlines a boost in efficiency and ancillary revenue while simultaneously helping their passengers and crew feel confident in returning to travel,” said Clotilde Enel-Rehel, general manager for commercial aviation and network services for Collins Aerospace. “The data and analytics generated by eCB will also enable airlines to make informed decisions to better support their strategic and tactical planning.”