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When it comes to service, perception is reality

Lynn Manternach/Tree Full of Owls   In a recent survey, 93 percent of Americans said companies fail to exceed their service expectations. The 2012 American Express Global...

Keeping it simple

Lynn Manternach/Tree Full of Owls I’m a former TV news writer. A big part of my job was to communicate complex concepts as simply as...

Managing internal communications during rapid growth

Lynn Manternach/Tree Full of Owls Internal communications can be a challenge for growing companies. When businesses reach a certain size, it’s not uncommon to run...

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