Customer satisfaction: More than a score
By Linda Kuster | Guest Column
Many organizations track customer satisfaction using indicators such as Net Promoter Score or Customer Satisfaction Score. Why is it important to measure satisfaction?
Consumer connection: Financial wellness
By Sonya Sellmeyer | Guest Column
Financial literacy is being able to understand personal money management skills, such as budgeting, investments, credit and debt.
Iowa farmland values continue strong
By Maurie Cashman | Guest Column
Midwest farmland values increased 6% in 2020 — the largest gain since 2012, according to the Chicago Federal Reserve.
The solar revolution
By Casey Cook | Guest Column
Two keys to an effective solar policy are to engage private capital and to serve the nonprofit sector; including universities, schools, churches and hospitals.
ICR Iowa continues with modifications
CBJ Editorial
Since the pandemic started there has been a noticeable quietness to the region’s economic development strategy.
Six facets of human needs that drive business success
In good economic times and bad, some businesses find a path to success while others are forced to board up their windows and doors. What’s the difference between those that soar and those that flounder?
Website is critical to tell your story
By Anna Patty | Guest Column
The past 12 months have abundantly clarified the importance of telling the story of our nonprofits online and with richer content than ever before. A nonprofit’s website is key to its ability to communicate.
Trucking continues to deliver
By Brenda Neville | Guest Column
One year ago, our lives changed forever when we were all thrust into a pandemic.