On this episode, hosts Anna and Charlie sit down with Andrea Farley, Franchise and Operations Manager for Dunkin’s Eastern Iowa Food Service, for a delicious conversation about running a Dunkin’ franchise and bringing the national brand to downtown.
As a third-generation franchise owner, Andrea has been part of Dunkin’ from the very beginning, helping grow the brand in Eastern Iowa. She takes us behind the scenes of the downtown Dunkin’ location inside Iowa Book, sharing how the franchise first came to the area—starting with the Coralville Strip in 2013, then North Liberty, and finally making its way downtown in 2019. From managing multiple locations across Iowa to keeping the coffee flowing during those high-energy rushes, Andrea reveals the secrets behind maintaining a thriving business and a strong company culture.
We also dive into Dunkin’s ever-evolving menu, where customer creativity often sparks new drink sensations. One of the all-time favorites? The caramel iced coffee with cream, which Andrea describes as tasting like coffee-flavored ice cream. The downtown location has become a go-to stop for students and professionals alike, keeping Iowa City fueled with caffeine and quick bites.
This new podcast is presented in partnership between the Iowa City Downtown District and the Corridor Business Journal, and is produced and distributed by Upload Media Group.
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