Dupaco Credit Union is celebrating its new Coralville branch with a ribbon cutting Thursday, July 11, at 4:40 p.m.
The not-for-profit financial cooperative purchased its current building – 2530 Corridor Way – in 2021 with the goal of accommodating a learning lab branch office. The branch design “better enables Dupaco staff to help members understand and control their money through hands-on demonstration of Dupaco desktop, tablet and mobile deposit services, and more,” a 2021 release said.
According to the release, the branch will implement live video teller technology, which allows live tellers to conduct real-time, face-to-face transactions from a distance through video teller machines.
The new video teller technology is intended to boost the credit union’s mission to improve each member’s financial position, according to Dupaco chief marketing officer Dave Klavitter.
“Video tellers will give members more access to Dupaco branch employees in order to have deeper conversations about money, products and services,” he said. “We also expect the video tellers to increase future opportunities for member convenience—to serve more members, in more places, with expanded hours of service.”
In addition to the video teller technology, Dupaco’s newest learning lab branch will feature:
- iPad training counters to help members learn how to use Dupaco’s increasing number of convenient mobile services;
- Interactive laboratory tables for small group discussions and offices;
- Built-in electronic wall displays to aid in consultations about money; and
Signage and lighting which use LED illumination to conserve energy and reduce electricity costs by more than 35% annually.
Dupaco serves residents in 118 counties throughout Iowa, northwest Illinois and southwest Wisconsin.
