Home News CommUnity Crisis Services hires new diversity, equity and inclusion specialist

CommUnity Crisis Services hires new diversity, equity and inclusion specialist

CommUnity welcomes new diversity, equity and inclusion specialist

Amel Ali knows what it’s like to feel isolated from her peers and even her own family. As CommUnity Crisis Services and Food Bank’s new diversity, equity and inclusion (DEI) outreach specialist for mobile crisis, she hopes her background and first-hand experience with mental health issues will comfort those in need. “My job is to […]

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Amel Ali knows what it’s like to feel isolated from her peers and even her own family. As CommUnity Crisis Services and Food Bank’s new diversity, equity and inclusion (DEI) outreach specialist for mobile crisis, she hopes her background and first-hand experience with mental health issues will comfort those in need. “My job is to help connect the most underserved and underutilized communities with the services that we offer and figure out ways that we can help people who don’t know about our services be more informed,” she said. “We want them to have that information because they might be worried that if they speak a different language or come from a different place, that they wouldn’t be able to receive help.” That mission is vital to her as an immigrant. Her family moved to Iowa from Sudan in July 2000 when she was five years old. After protesting against former Sudanese dictator Omar al-Bashir, her parents were granted political asylum. Although she was relatively young when she immigrated, there were still barriers to overcome, especially as her family was introduced to a new culture and customs.   “Growing up here as a daughter of a first-generation immigrant was hard. I didn’t feel really connected to my parents, especially through that hormonal phase when all the weird things are happening, and you just don’t know how to talk about it,” she explained. “There’s another layer when you’re an immigrant that I think sometimes people forget. It’s way more awkward because you have all of these things like dating and prom and dances and sports. That’s not a thing in Sudan, where I’m from, so I think a lot of my mental health struggles came from identity crises.”  She was proactive about seeking help as an adolescent, initially from her family medicine physician.  “We went through the whole thing, and I eventually got a therapist and a psychiatrist. I was treated with such dignity and respect,” she said. “That was eight years ago, so I’m in a much better headspace now. I know that’s not the case for everyone that looks like me or that presents like me.” Although many of her friends have jokingly asked her why she has remained in Iowa City instead of becoming a travel nurse or exploring other parts of the country and world, she replies with a Girl Scout-like approach. “I can’t leave Iowa City worse than I found it, and I need to leave it better than I found it,” she said. “A big thing for me in making it better is improving access to mental health, especially for people who look like me and for people who have similar backgrounds to me.” 

Breaking the cycle

As a former nurse, she is familiar with the cycle of those facing a mental health crisis who don’t have access to insurance or other resources. “I know what it’s like to be a psych patient in the emergency room. Often, you do not get placed,” she said of her nursing experience. “Usually, we have our frequent fliers who come and will stay the weekend until they’re balanced out, and then they leave, and they come back.” CommUnity’s Mobile Crisis Outreach program dispatches mental health counselors to homes, schools, businesses or public spaces where a mental health crisis occurs in Johnson or Iowa county.   “Counselors meet the person where they are at. We’ll stay there for as long as they need us to,” Ms. Ali said. “The goal is not to have anyone taken to the emergency room or have any police intervention.” In her new position, she also is trying to form partnerships with other nonprofit organizations and businesses to develop ways to prevent mental health crises from happening.  For example, she is working with a local business to help fund soccer balls and basketballs for youth.  “That’s also a part of mental health – getting out there, being outside,” she said. 

Expanded outreach

Ms. Ali’s goal is to spread the word about CommUnity’s services to populations who need them the most. “I’m thinking of fun new ways to get our name out there,” she said. “I think it’s really important to physically get into the communities and get to know these people.” She plans to have an information table at this year’s Diversity Market this summer in Iowa City’s South District. “This is the second year of the Diversity Market, so I still see it as a learning process for all of us,” she said. “But we are really working on getting our information out in short, concise, easy-to-read ways and in different languages.”  Most importantly, she hopes that she can help bridge the gap between people of different backgrounds and demographics in her new role. “In a perfect world, I wish we could all just hear how some of the interactions affect people. It’s figuring out how we’re gonna to get society to be able to have these conversations without getting offended,” she said. “I want to make a difference for students and in this community that look like me, and I think that this is the best way to do it.” 

Iowa Crisis Chat

Iowa Crisis Chat is a service of CommUnity Crisis Services and Food Bank, a volunteer-driven organization that provides non-judgmental support for individuals facing emotional crises. For help, call or text 1-(855) 325-4296 or join the chat line at www.iowacrisischat.org.

Mobile Crisis Outreach

Call 1-(855) 581-8111 and ask to have Mobile Crisis Outreach dispatched in Johnson and Iowa counties for mental health emergencies.

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