On managing knowledge workers
John Langhorne/Tree Full of Owls
Have you ever had one of those great experiences where someone brings you information that is so provocative that you...
A full brain and charged batteries
Gale Mote/Tree Full of Owls
OK, I’ll admit it – I’m bursting! Spending three intense days at the American Society for Training and Development (ASTD)...
From ‘like’ to ‘loyalty’ on Facebook
Lynn Manternach/Tree Full of Owls
If your company is on Facebook, there’s a good chance you’ve been focusing on ways to increase the number of...
Suppository jars, good jelly and bad customer service
Dennis Schrag/Tree Full of Owls
My mother’s aunt was an Italian immigrant who spoke very limited English. She and her husband settled in a small...
Parenting, managing inform one another
John Langhorne/Tree Full of Owls
On occasion people ask “What’s the difference between parenting and managing?” My reply is “Children are shorter.” This reply is...
The Fram oil filter man was right!
Gale Mote/Tree Full of Owls
Building an effective team requires a significant investment of time early in the development process. Failure to pay attention to...
Are your customers satisfied?
Lynn Manternach/Tree Full of Owls
How satisfied are your customers? Are they as satisfied with your product or service as they were at this time...
Take steps to start a new job the right way
John Langhorne/Tree Full of Owls
When the economy turns around, there will be a burst of hiring as companies scramble to replace job reductions and...
One-on-one meetings can aid management
John Langhorne/Tree Full of Owls
In the previous column, we reviewed the importance of starting your new position by building an effective relationship with your...
For managers, well begun is half done
John Langhorne/Tree Full of Owls
Beginning a new job as a manager is a terrific opportunity. It gives you the opportunity to reflect on your...