Jean Robillard
Taking steps to fulfill consumer expectations
By Jean Robillard / Guest Column Health care is experiencing a rise in “consumerism.” Spurred on by excellent customer service experiences in other industries such as travel, retail and banking, individuals are increasing their expectations of health care organizations and…
Improving literacy gap for a healthy future
By Jean Robillard / Guest Editorial We’ve all been there – at the doctor’s office,…
Electronic records offer convenience, ease of access
Jean Robillard / Guest Editorial Technology influences so many aspects of our modern world, continually…