customers
Bankers Trust faces class-action lawsuit alleging ‘crippling’ fees charged to customers
Bankers Trust is facing a potential class-action lawsuit claiming it has charged “crippling” overdraft fees to its customers’ accounts. The lawsuit, filed in U.S. District Court for the Southern District of Iowa, challenges Bankers Trust’s alleged practice of charging overdraft…
Don’t forget to ask your employees what they think
By Linda Kuster | Guest Column The customer experience has been a popular business topic…
Is your business ready for local voice search?
By Sherry Bonelli | Guest Column Do you find yourself talking to Siri more and…
Small retailers look to the web warily
Deb Weiser, who owns and operates DKW Art Gallery and Studios in Marion with husband…
The value of PR beyond the numbers
By Betsy McCloskey | Guest Column The value of public relations can be hard for…
How to get the fish on the line
By John Graham / Sales Column “I am looking to further my prospecting techniques,” the…
Voice of the Customer surveys go big
By Dave DeWitte [email protected] They’ve become a predictable part of purchases – those reminders via…
What to say in difficult customer situations
By Gale Mote / Guest Editorial I really do try to be a good customer.…