SAILing into the future: chatbot helps small municipalities navigate resident requests

Chatbots are rapidly reshaping the way we communicate with businesses, blending AI and instant messaging to deliver customer service, tech support and even therapy – without a human on the other end.

Two entrepreneurs from Tiffin are hoping to bring that same technology to smaller, local municipalities. Friends of eight years Braden Smith, a data and analytics professional, and Brandon Laidig, a software designer, have created a chatbot designed specifically…