Are your customers satisfied?
Lynn Manternach/Tree Full of Owls
How satisfied are your customers? Are they as satisfied with your product or service as they were at this time...
Take steps to start a new job the right way
John Langhorne/Tree Full of Owls
When the economy turns around, there will be a burst of hiring as companies scramble to replace job reductions and...
One-on-one meetings can aid management
John Langhorne/Tree Full of Owls
In the previous column, we reviewed the importance of starting your new position by building an effective relationship with your...
For managers, well begun is half done
John Langhorne/Tree Full of Owls
Beginning a new job as a manager is a terrific opportunity. It gives you the opportunity to reflect on your...
Remember, you are always communicating
John Langhorne/Tree Full of Owls
Last week I was at a reception for the annual Fastest Companies Awards in the Corridor, and had an interesting...
Remember, you are always communicating
John Langhorne/Tree Full of Owls
Last week I was at a reception for the annual Fastest Companies Awards in the Corridor, and had an interesting...
Control, influence and manipulation
John Langhorne/Tree Full of Owls
Recently, a friend who had bounced through several poor jobs and finally landed in an excellent work environment raved about...
When the temperature rises, the light dims
John Langhorne/Tree Full of Owls
Recently, a colleague mentioned that his teen-age daughter just obtained her driver’s license and promptly had a fender bender in...
Maintaining balance in your life
John Langhorne/Tree Full of Owls
Recently, I was at a meeting where a successful, high-performance executive was sharing his leadership philosophy. Every bit of what...
How well do you know your news outlets?
Joe Coffey / The Fifth Estate
The research phase of many a local news story involves a reporter checking out a company’s website to get...